Refund policy

Refund & Return Policy

Effective Date: August 20, 2026

Contact Email: ceciliestorec@gmail.com

At Modoostore, customer satisfaction is important to us. We understand that sometimes an item may not meet expectations. Please review our Return & Refund Policy carefully to understand the terms and conditions regarding returns, replacements, and refunds.

1. 30-Day Return Window

You have 30 calendar days from the date your tracking number confirms delivery to request a return. Requests submitted after 30 days of delivery will not be eligible for a return or refund.

To qualify for a standard return, items must meet the following criteria:

Unused, unwashed, and in the exact same condition as received.
In the original packaging, including all tags, manuals, and accessories.
Accompanied by proof of purchase (order confirmation or receipt).

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please notify us within 72 hours of delivery at ceciliestorec@gmail.com.

To expedite your claim, please provide:

Your Order Number and full name.
Clear photos or a short video demonstrating the defect, damage, or incorrect item received.
A photo of the shipping label on the external parcel.

Once verified, we will arrange a free replacement or a full refund at no additional cost to you.

3. Return Process & Return Address

Important: Do not send items back to the manufacturer or the original sender address on the parcel. Returns sent without prior authorization will not be processed.

Email our support team at ceciliestorec@gmail.com with your order number and reason for return.
Our team will review your request and provide the authorized return warehouse address and instructions.
Package the item securely and ship it using a trackable shipping service. You must provide us with the return tracking number once dispatched.

4. Return Shipping Costs

Defective/Wrong Item: If the return is due to our error or a damaged product, we cover the replacement or issue a full refund without requiring costly international return shipping in most cases.
Change of Mind / Customer Preference: For discretionary returns (e.g., buyer's remorse, wrong size ordered, color preference), the customer is responsible for paying all return shipping costs. Original shipping fees (if any) are non-refundable.

5. Non-Returnable & Non-Refundable Items

The following items cannot be returned or refunded:

Gift cards and downloadable digital products.
Personal care, hygiene, or consumable items once opened.
Items marked as "Final Sale" or promotional clearance items.
Items returned with signs of wear, damage caused by misuse, or missing parts not due to our error.

6. Refund Processing Time

Once your returned item is received and inspected at our facility, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed automatically to your original payment method within 5 to 10 business days.
Processing times may vary depending on your bank or credit card provider.

7. Order Cancellations & Address Corrections

Because our automated fulfillment system processes orders quickly, cancellation or address change requests can only be accepted within 2 hours of placing your order. After this window, the order has likely been routed to fulfillment and cannot be canceled before delivery.