Shipping policy

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Shipping Policy

Effective Date: August 20, 2026

Website: www.modoostore.com

Contact Email: ceciliestorec@gmail.com

Thank you for visiting and shopping at Modoostore. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed and transferred to our fulfillment centers within 1 to 3 business days (excluding weekends and major holidays) after receiving your order confirmation.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

2. Estimated Shipping Times

We work with global fulfillment centers and international couriers to provide reliable delivery services worldwide:

Destination	Estimated Delivery Time
United States & Canada	7 – 15 Business Days
United Kingdom & Europe	7 – 14 Business Days
Australia & New Zealand	8 – 16 Business Days
Rest of the World	10 – 20 Business Days

Please note: Delivery timeframes are estimates and may vary slightly due to peak seasons, holiday volumes, customs clearance procedures, or postal carrier delays.

3. Shipping Rates & Tracking

Standard Shipping: Calculated and displayed clearly at checkout based on destination and order weight (or Free Shipping if a promotional threshold is met).
Tracking Your Order: Every order includes end-to-end tracking. Once your parcel is shipped, tracking details may take 24 to 48 hours to update on the carrier's network.

4. Customs, Duties & Import Taxes

For international shipments, items are dispatched directly from our global manufacturing and fulfillment hubs.

Modoostore is not responsible for any customs duties, clearance fees, or import taxes applied to your package upon arrival in the destination country.
All fees imposed during or after shipping are the sole responsibility of the customer.

5. Incorrect Address & Undeliverable Packages

Please double-check your shipping address during checkout. We are not liable for packages delivered to incorrectly provided addresses.
If a package is returned to sender due to an incomplete/incorrect address or failure to collect from local post offices, the customer may be responsible for re-shipping fees.

6. Lost, Stolen, or Delayed Packages

If your tracking status shows "Delivered" but you have not received your item, please check with neighbors, building management, or your local postal branch first.
If a package shows no tracking updates for more than 14 consecutive business days, contact our support team at ceciliestorec@gmail.com and we will investigate with the courier.